Best maid agency in Singapore

 employment agency with good customer service, good retention rate of maids and low transfer rate of domestic helpers.

From data extracted by babyment.com from the website of Ministry of Manpower on 20th November 2017, there are 1643 employment agencies in Singapore, but there are only 968 agencies which have successfully placed at least one maid with the employer. The rest of employment agencies are either new to the market or specialize in recruiting foreign workers for other industry.

Because of many complaints about employment agencies, the Ministry of Manpower comes up with measures to help the prospective employer in selecting the maid agency.

 

Best maid agency - customer service

If you have employed maid through maid agency, the Ministry of Manpower will send you a text message to invite you to rate the customer service of the maid agency that you have engaged.

From the data we extracted, the median value of rating is 3.9 stars, this shows that most employers are satisfied with customer service of the maid agency. The lowest rating is 2.3, and one maid agency manages to score the highest rating of 5 stars. 

 

Below is a list of maid agencies that scores a rating of 4.7 or above and have placed at least 15 maids in the last one year.

1. The Expat Touch Partnership Pte, Ltd.

2. Asialink Manpower Agency

3. Living Well Maid Agency

4. Oscar Maid Pte. Ltd.

5. NEW JOURNEY HUMAN RESOURCES

6. INSTAMAIDS(EMPLOYMENT AGENCY)

7. MY KAKAK EMPLOYMENT AGENCY PTE. LTD.

8. EDUALLY HOLDINGS PRIVATE LIMITED

9. ITAG ASIA CONSULTANCY

10. GREENLAND HUMAN RESOURCES

11. JURANI AGENCY

Best maid agency - retention rate

Retention rate is a measure of employer’s satisfaction with the maid’s performance. It can indicate whether the maid has been trained to handle the duty in Singapore.

This rate is the percentage of foreign domestic workers (FDWs) placed by the EA who have remained with the same employers for at least one year. Hence, the higher the value, the better the maid agency.

So far there is only one maid agency that has achieved 100& retention. This maid agency is Comfort Consulting which is established in July 2017 and has placed 27 maids with the employer in the last one year.

 

Below is a list of maid agency that has achieved more than 66% retention rate and has a significant transaction volume (number of foreign domestic worker work permit approved for the maid agency in the last one year).

License Number

Name of Maid Agency

Transaction Volume

Retention Rate

Service Rating

16C8255

COMFORT CONSULTING

27

100%

3.6

10C4820

AR EXCEL EMPLOYMENT AGENCY

31

71.43%

3.5

12C5866

ANISYA LLP

105

71.67%

4.3

16C7995

WORD OF WISDOM MANPOWER AGENCY

40

75%

3.9

06C5115

MASTER EMPLOYMENT AGENCY

35

70.83%

3.8

16C7985

GOODCHOICE EMPLOYMENT AGENCY

94

66.67%

3.8

89C5166

PRESTIGE MANAGEMENT SERVICES

457

66.86%

4.3

94C2933

GRACES MANPOWER AGENCY

39

67.44%

3.4

92C4941

EJ RECRUITMENT AGENCY

64

67.74%

4.2

07C5337

GLOBAL PLACEMENTS (PTE.) LTD.

41

67.74%

4.6

12C5053

JSM MANPOWER LLP

38

67.74%

4.0

04C4159

ORCHARD MANPOWER

175

68.42%

3.9

00C4456

ASIALINK MANPOWER AGENCY

19

68.42%

4.7

01C3904

IMS EMPLOYMENT AGENCY

26

69.57%

3.9

Best maid agency - transfer rate

The transfer rate is the percentage of FDWs placed by the EA, who have been placed with three or more employers within a year. When an employer is unsatisfied with the performance of maid, the maid will be sent to the maid agency, and maid agency will place the maid with another employer.

Hence, the smaller the transfer rate, the better the performance of the maid. There are many maid agencies which achieve 0% transfer rate for the last one year, below is a list of maid agency that has achieved 0% transfer rate and has a significant transaction volume.

It should be noted that some maids need to be transferred as the elderly that they take care of passed away.

License Number

Name of Maid Agency

Transaction Volume

Transfer Maid

16C8024

AMAZING MAIDS EMPLOYMENT AGENCY LLP

90

0%

14C6934

NETWORK EMPLOYMENT AGENCY

92

0%

10C3233

HARMONY EMPLOYMENT SERVICES PTE. LTD.

96

0%

89C3554

FAITH EMPLOYMENT AGENCY

97

0%

89C4700

FAIRMAID AGENCY

110

0%

11C3657

RQ MAID PTE. LTD.

113

0%

14C7180

GDS RECRUITMENT PTE. LTD.

114

0%

95C3913

J AND LAI EMPLOYMENT AGENCY

115

0%

15C7722

ENVOY INTERNATIONAL LLP

116

0%

07C2992

WORKFORCE MANPOWER PTE. LTD.

117

0%

08C7130

ACS AGENCY

118

0%

04C3420

A .PRATAMA EMPLOYMENT AGENCY

120

0%

17C8628

HOUSEKEEPERS' AGENCY PTE. LTD.

120

0%

12C5140

AMAR EMPLOYMENT AGENCY

128

0%

13C6750

CINDERELLA EMPLOYMENT AGENCY

132

0%

10C3092

VALUEMAX EMPLOYMENT SERVICES PTE. LTD.

137

0%

95C4805

SING ISLAND EMPLOYMENT AGENCY PTE LTD

137

0%

10C4305

GREAT HELPERS

140

0%

11C5046

THE BRANCH EMPLOYMENT PTE. LTD.

146

0%

16C7984

SEASON MAID AGENCY PTE. LTD.

152

0%

09C5237

IBEST EMPLOYMENT SERVICES PTE. LTD.

160

0%

09C4745

ENREACH EMPLOYMENT PTE. LTD.

173

0%

04C4159

ORCHARD MANPOWER

175

0%

13C6887

BRIGHT MAID EMPLOYMENT PTE. LTD.

211

0%

12C6266

APAC CITIES EMPLOYMENT PTE. LTD.

232

0%

12C6193

THE EXPAT TOUCH PARTNERSHIP PTE. LTD.

246

0%

01C2818

AUK MANAGEMENT SERVICES PTE LTD

325

0%

13C6728

ISLAND MAIDS PTE. LTD.

332

0%

92C4657

MAID-POWER PTE LTD

403

0%

Best maid agency - number of years of establishment

For employers who prefer more established maid agency, you can look at the license number carefully, the first two digits of the license number usually indicate the year of establishment of the employment agencies.

Please note that some agencies may have been established before the year indicated on the license number.

Best Maid Agency - transaction volume

From the data we gather, there are eight maid agencies which have placed more than 1000 foreign domestic workers with employers; all these eight employment agencies have customer service rating that is below the median value of 3.9.

Hence, the transaction volume will not be able to tell the quality of service offered by the maid agencies. One parent once said that “The more transaction they have, the less they care about the individual customer.”

Looking for a maid?

You can consider visiting maid in Singapore to select maid of your choice.

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