From data extracted by babyment.com from the website of Ministry of Manpower on 20th November 2017, there are 1643 employment agencies in Singapore, but there are only 968 agencies which have successfully placed at least one maid with the employer. The rest of employment agencies are either new to the market or specialize in recruiting foreign workers for other industry.
Because of many complaints about employment agencies, the Ministry of Manpower comes up with measures to help the prospective employer in selecting the maid agency.
Best maid agency - customer service
If you have employed maid through maid agency, the Ministry of Manpower will send you a text message to invite you to rate the customer service of the maid agency that you have engaged.
From the data we extracted, the median value of rating is 3.9 stars, this shows that most employers are satisfied with customer service of the maid agency. The lowest rating is 2.3, and one maid agency manages to score the highest rating of 5 stars.
Below is a list of maid agencies that scores a rating of 4.7 or above and have placed at least 15 maids in the last one year.
Retention rate is a measure of employer’s satisfaction with the maid’s performance. It can indicate whether the maid has been trained to handle the duty in Singapore.
This rate is the percentage of foreign domestic workers (FDWs) placed by the EA who have remained with the same employers for at least one year. Hence, the higher the value, the better the maid agency.
So far there is only one maid agency that has achieved 100& retention. This maid agency is Comfort Consulting which is established in July 2017 and has placed 27 maids with the employer in the last one year.
Below is a list of maid agency that has achieved more than 66% retention rate and has a significant transaction volume (number of foreign domestic worker work permit approved for the maid agency in the last one year).
The transfer rate is the percentage of FDWs placed by the EA, who have been placed with three or more employers within a year. When an employer is unsatisfied with the performance of maid, the maid will be sent to the maid agency, and maid agency will place the maid with another employer.
Hence, the smaller the transfer rate, the better the performance of the maid. There are many maid agencies which achieve 0% transfer rate for the last one year, below is a list of maid agency that has achieved 0% transfer rate and has a significant transaction volume.
It should be noted that some maids need to be transferred as the elderly that they take care of passed away.
Best maid agency - number of years of establishment
For employers who prefer more established maid agency, you can look at the license number carefully, the first two digits of the license number usually indicate the year of establishment of the employment agencies.
Please note that some agencies may have been established before the year indicated on the license number.
Best Maid Agency - transaction volume
From the data we gather, there are eight maid agencies which have placed more than 1000 foreign domestic workers with employers; all these eight employment agencies have customer service rating that is below the median value of 3.9.
Hence, the transaction volume will not be able to tell the quality of service offered by the maid agencies. One parent once said that “The more transaction they have, the less they care about the individual customer.”